The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.
In doing so, Partner Success Associate will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.
This role is the foundation on which the Lodging Partner Success team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.
What you will do:
By providing and analysing data specific to their market, Associates will work closely with hotel partners to:
Optimise content, rate and availability competitiveness on the Expedia sites to increase customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
Secure promotional offers to support the brands’ merchandising and marketing efforts
Educate hotel partners on the self-service features available on Expedia Partner Central
Re-establish relationships with dormant hotel partners
Support demand generation
Daily interact with 13-15 lodging partners to ensure that both quantity and quality targets are met
Who you are:
Bachelor's degree; or equivalent related professional experience
1-2 years of experience
Proficiency in German and English languages
Drive for results
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organisation and time management skills, rigour, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Relationship builder; earns the confidence of others;
Bridges and sustains solid partnerships based on mutual support through a collaborative style
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team
Appetite for innovative technology, fast-changing business environment, data driven decision making
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and especially over the phone
Able to work independently as well as be a strong team worker, ensuring the whole team wins