Assistance Coordinator in Back Office

Step into a role where your language skills and empathy make a real difference! You'll be providing essential support to our Czech team who directly engage with customers, ensuring smooth operations and effective communication within our internal team.

At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to colleagues in Prague. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it’s your chance to be a hero for those in need while building a rewarding career in the heart of Prague.

We are currently looking for English speakers to strengthen our Prague-based teams.

Main responsibilities:

• Register all communications and take action in the systems provided by the company (Globo, Outlook, telephone system and others)

• Register and adjust reserves for services requested when necessary, up to the authorised financial limit.

• Coordinate adequately all logistic arrangements locally and internationally.

• Coordination with the Medical Team according to Euro-Center’s escalation process

• Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.

• Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.

• Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.

• Work in close coordination with the senior colleagues (senior coordinator, team leaders)

• Upon AC and EC management request, to conduct other functions related to the assistance centre activity

Requirements:

• Advanced English - it is our internal company language; another EU language is a plus

• Experience in working in Back office is an advantage

• Good level of organisation, multi-tasking and effective time management

• Flexible and fast thinking, cool-headed in stressful situations

• Ability to analyse a situation and find a solution

• Being ready to learn and follow given procedures and rules

• Time flexibility to work in shifts (no night shifts) - possible 40% of working time work from HOME OFFICE after the probation period

• Contract until the end of October, might be extended

• Required start: ASAP or upon agreement.

• Important: Work and residence permit in the Czech Republic

What we offer:

• Background of a stable international company with 12 branches worldwide

• Multinational environment and daily communication in foreign languages

• Very interesting and varied job

• Initial training based on international professional know-how

• Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)

• Modern offices in Karlín (one of Prague's liveliest districts)

• Possibility of Home office

• Flexible planning of shifts

To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES:

https://www.euro-center.com/#callUs

https://www.euro-center.com/about-us/#jobsAvailable

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications here!