Chat Specialist for Business Support

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us. 

JOB DESCRIPTION

  • Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level 
  • Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution 
  • Communication with internal customers mainly using a chat tool and a remote access tool 
  • Prioritizing issues and de-escalating challenging situations 
  • Ensuring internal customer satisfaction using communication skills and application of best practices 
  • Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge 

CANDIDATE PROFILE

  • Superior communication skills 
  • Familiarity with common IT tools including MS Office and chat tools 
  • Experience in customer service, helpdesk or other customer-facing roles 
  • Fluent English is a must, any other language is a plus 
  • An inquisitive mindset and ability to learn quickly 
  • Ability to guide clients through challenging situations and prioritize 

WE OFFER

  • Elaborate hands-on training to give you a smooth start 
  • 5 weeks of holidays and 6 sick days a year 
  • Possibility to work from home two days a week 
  • Meal vouchers 
  • A monthly Cafeteria budget 
  • Salary compensation for up to 15 days of sickness a year 
  • Multisport card at favourable terms

We are looking forward to your CV.

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Job position benefits

Home office Sick days Caffeteria Courses and training Extra holidays Meal vouchers or meal contributions

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