Claims Coordinator with Polish - Prague

DEFEND INSURANCE GROUP is a well-established international company operating in the field of automotive insurance. While we work in a traditional industry, we operate with agility, constantly seeking ways to improve our products, services, and internal processes. We’re looking for colleagues with a growth mindset—people who embrace innovation, think about efficiency, and actively contribute to shaping not just their role, but the company as a whole. We encourage projects beyond roles because we believe that the best ideas come from cross-team collaboration. That’s why we give people the space to step beyond their core responsibilities and drive meaningful change.

Our headquarters in Prague is home to colleagues from over 20 countries, where English is our shared language. We believe in open communication, fast decision-making, and a strong team spirit—because that’s what keeps us ahead of the game.

We are looking for a Claims Coordinator to join our dynamic team in Prague! As a coordinator, you will play a key role in efficiently and accurately managing and processing insurance claims. Your primary responsibility will be to facilitate communication between clients, partners, and experienced claims adjusters to ensure a smooth claims handling process.

What will be your role:

• Communication with customers, who hold our insurance and need to report or resolve vehicle damage (80% telephone contact) .
• Guiding clients through the claims settlement process - from claim reporting, registration in the internal system, explaining individual steps, and compiling required documents for claims adjusters.
• Online administration and archiving of documentation.
• Damage assessment, handling of the settlement process

Why should you work for us?

• We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.
• We place great emphasis on education and personal development, which is why we provide a comprehensive professional development plan, and a wide array of educational courses.

We take care of our employees; we provide them with benefits like:

• 6 weeks of holiday and 2 personal days
• 1 day of home office per week
• Multisport card
• Meal allowance
• Cafeteria system or contribution to pension insurance
• A healthy breakfast every Wednesday, or a FreshPoint fridge with an employee 30% discount on products
• Company events and much more...

You might be a perfect fit, if you:

• Are a native Polish speaker
• Have a customer-oriented approach and excellent communication skills
• Have strong administrative abilities and are detail-oriented
• English proficiency at least at B1 level (advantage but not required)
• Technical knowledge of motor vehicles is an advantage

Are you interested? Don’t hesitate to send us your CV along with a motivation letter. We’ll be happy to get back to you and schedule an online interview where we can get to know each other better!