Client Success Manager

Our client is an international company based in Prague, Czech Republic. They are one of the best slot games providers recognized globally, Its eye-catching attractive games with high-end technology have paved the way to many awards internationally. They have a set of international teams working towards one common goal, which is to be the best-known slot game provider.

We are currently looking for a dynamic and results-driven Client Success Manager.

Required skills:

• 2+ years related experience in customer care or customer relationship management

• Experience in iGaming industry is a plus

• Strong communication skills;

• Experience in B2B sales is a must;

• Fluent in English is a must

Responsibilities:

• Responsibility for development of healthy customer relationship building trust and transparency with clients;

• Maintaining the full game portfolio on the partners websites;

• Maintaining the visibility of the brand’s top games by regions on the main lobbies of the clients web pages;

• Maintaining the full portfolio of the features integrated with the clients;

• Responsibility for review, research the settings of the client's setups;

• Supporting and helping clients with the problem solving of the tasks related to account management team;

• Coordinate and provision of marketing materials to the clients;

• Upsell services and products with the brand image;

• Encourages customers to upgrade their products;

• Promoting customer loyalty;

• Actively pushing the new game releases to be activated on the assigned projects;

Company offer:

• A friendly and multinational environment;

• Flexible start of the working day;

• 5 weeks of paid vacation and sick days;

• Snacks and refreshments everyday and lunches;

• Company events and team buildings;

• Office in the center of Prague