Care Support Associate I

Start date: 1st of July

Working hours: 1:30 - 10:00 PM (CET)

Contract duration: 1 year contract (possibility to extend)

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

As a Care Support Associate you will work to provide your colleagues (mainly Care Advocates) accurate and timely solutions to their member's barriers such as finding appropriate healthcare providers (aka doctors / facilities) that accept member’s insurance plan. This role is the sole administrative support of an Accolade internal Backoffice team. 

You will collaborate cross-functionally with our Care Advocates team to help families get the most out of their health care benefits and create a best-in-class experience. 
 
A day in the life 

• Timely and accurate response of tasks such as research and identifying and appropriate doctor based on client needs and preferences. 
  Ensure the smooth flow of outbound notes and other correspondence as needed. 

• Make the call & efficiently and accurately communicate doctors' options back to the Care Advocate in a way that provides clear answers to the members' requests. 

• Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade members. 

• Maintain a record of engagement experiences to continuously improve our search processes and results. 

• Use a combination of search tools and direct contacts to find a doctor that matches client's needs. 

• Do web based non-clinical research as needed and other administrative tasks as assigned by your team’s leader. 

• Cross-coverage between departments with transferable skill sets 

• Ad-hoc tasks based on the business needs. 

What you should know to be successful on this position 

• Previous experience in a customer service role with strong verbal and written communication skills, or in any other industry where technology, multitasking, and verbal/written communication are used to drive day-to-day responsibilities. 

• Excellent knowledge of English language, strong communication skills both in written and verbal 

• Ability to work independently, organize, and prioritize own tasks effectively. 

• Time management and prioritization 

• Work flexibility and adaptability. 

• Critical thinking and problem-solving ability

• General computer literacy 

While working at Accolade you will enjoy the following benefits:

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• FreshPoint fridge with meals & snacks at a 30% discount

• Yoga classes with a contribution

• Work from abroad for up to 4 weeks a year

• Udemy Business Platform for Hard/Soft skills training

• Virtual hospital service uLekare.cz

• Ginger Emotional Support app (www.ginger.com)

• Carrott - support on family forming journey (www.get-carrot.com)

Our people are the Heart of Accolade 

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive.  We do this by living our core values:  

Member Obsessed 

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? 

Be Fearless 

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. 

Stronger Together 

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care 

We care deeply about the human beings we work with and serve. We have each other’s back.  

Embrace Reality 

We bring the data, tell the truth, and trust each other. 

Relentless Execution 

We operate with a bias for action. Take initiative, move fast & have fun. 

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Prague