Consultations Scheduler

Are you a "born scheduler", enjoying planning activities/events in your personal life? Would you like to have a job all about scheduling and being organized?

In this role you will serve as a liaison between nurses and current customers. You will schedule healthcare consultations and follow up with customers to ensure they are prepared for and understand the consultation process.

Working hours: 2:00pm – 22:30pm CET

Hybrid position with 1-year contract, possibility to extend.

Start date: 1st November 2024

A day in the life...

• Request availability of our specialists primarily to be done through our platform which may include, contact via text & phone.

• Manage an active queue of requests with timely follow-up.

• Assisting our specialists with account concerns.

• Maintain customers confidence and protect operations by keeping information confidential.

• Effectively navigate multiple internal systems and processes to obtain appropriate data.

• Communicate with customers throughout the scheduling process to ensure consultations are completed timely via email, phone, & text messages.

• Schedule consultations and follow up with customers to ensure they are prepared and understand the consultation process.

• Analyze, troubleshoot, and resolve scheduling conflicts.

• Accurately input necessary customers information into the database.

• Work closely with our nurses and Member Support team to facilitate successful consultations.

• Work collaboratively and efficiently while providing exceptional customer service to our members.

• Meet team/personal qualitative and quantitative targets

What we are looking for...

• 1+ years employment experience in the customer service industry or related industry

• English language skills on a high level (ideally native)

• Scheduling experience is a plus.

• Ability to navigate through multiple technology platforms.

• Time Management, Organization, Attention to Detail,

• Critical Thinking, Customer Services Skills and Data Entry.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction.

• Team player with the capacity to coordinate across departments

While working in Accolade you will enjoy the following benefits:

• Employee Stock Purchase Plan

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Sodexo Gastro Pass Card with no contribution

• Home office (available after probation period)

• Flexi Pass Card per month or Multisport Card

• Parental benefits

• Yoga classes with a contribution

• Work from abroad up to 4 weeks a year

• Virtual hospital service uLekare.cz

• Head Space Emotional Support app (www.ginger.com)

• Carrott - support on family forming journey (www.get-carrot.com)