Croatian Speaker - Customer Support B2B

Lodging Partner Associate (Croatian & English Speaker)

Join our team as a Lodging Partner Associate, leveraging your fluency in Croatian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.

What You Will Do:

• Efficiently resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring minimal customer effort.

• Utilise data analysis to address complex issues promptly and effectively.

• Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.

• Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.

• Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.

• Manage multiple tasks with precision and meet deadlines consistently.

• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Who You Are:

• 6-12 months of proven customer service experience, ideally in a fast-paced environment.

• Fluent in both English and Croatian with excellent verbal and written communication skills.

• Associate's degree or equivalent professional experience preferred.

• Proficient in customer care management software and Microsoft Office programs.

• Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Join Us:

• Opportunity to grow within a global organisation at the forefront of travel technology.

• Competitive compensation and comprehensive benefits package.

• Impactful work that directly contributes to enhancing customer experiences worldwide.

• Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...)

• Hybrid work

• International, multilingual environment

• Engagement activities to socialise and help the local community (team buildings, department meetings, charitable volunteering opportunities)

• Relocation lump sum is offered to successful candidate.

• Open to Part Time Work

Ready to make a difference? Apply today and join a team focused on transforming the future of travel.