Lodging Partner Associate (Croatian & English Speaker)
Join our team as a Lodging Partner Associate, leveraging your fluency in Croatian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.
What You Will Do:
Efficiently resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring minimal customer effort.
Utilise data analysis to address complex issues promptly and effectively.
Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
Manage multiple tasks with precision and meet deadlines consistently.
Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Who You Are:
6-12 months of proven customer service experience, ideally in a fast-paced environment.
Fluent in both English and Croatian with excellent verbal and written communication skills.
Associate's degree or equivalent professional experience preferred.
Proficient in customer care management software and Microsoft Office programs.
Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
Why Join Us:
Opportunity to grow within a global organisation at the forefront of travel technology.
Competitive compensation and comprehensive benefits package.
Impactful work that directly contributes to enhancing customer experiences worldwide.
Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...)
Hybrid work
International, multilingual environment
Engagement activities to socialise and help the local community (team buildings, department meetings, charitable volunteering opportunities)
Relocation lump sum is offered to successful candidate.
Open to Part Time Work
Ready to make a difference? Apply today and join a team focused on transforming the future of travel.