Customer Service Representative with French

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

• Together with 10 team members you will be supporting French market

• Act as a primary point of contact for our clients and commercial teams

• Big part of your day will be order management- receiving, monitoring, and processing customer orders in SAP.

• You will also handle complaints or any other requests from our clients

• You can expect receiving requests primarily via email (CRM) or phone.

Job Requirements:

• Native or close to native in French

• Fluent in English

• Customer centric approach

• Good communication skills (efficient, friendly and positive)

• Curiosity and drive for continuous improvement

• Experience or ability to learn CRM and ERP tools

• Organizational skills and attention to details

What can you look forward to?

• WELL certified offices (we’re the only office in CEE with Platinum certification in WELL, program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...))

• initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)

• 25 days of vacation

• 4 paid sick days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program

• free consultations in mental health, legal and financial areas for you and your family members

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office