Customer Service Representative with French

Currently in Prague, we have openings across our business divisions for French speakers supporting dental consumables (Kerr), Orthodontics (Ormco), implantology (Nobel Biocare) or imaging solutions (DEXIS)

Customer Service Representative with French

Customer Service Representative is Responsible for:

• Receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

• Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.

• Point of contact (phone or email) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices

• Manages product and service complaints

• Reaches Customer Service targets

• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.

• Promotes campaigns and offers agreed with the Customer Care Manager.

• Works and leverages relations with sister companies in whole group

Requirements:

• Fluent in English and French language

• Previous experience in customer service within an international corporation is preferred

• Excellent communication skills (verbal and in writing)

• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)

• Ability to adapt and implement new procedures as required to provide excellent customer service

• Detail oriented and organized

• Reliable and high sense of responsibility and urgency

• Resistance to stress and ability to prioritize

You can look forward to these benefits:

• 25 days of vacation

• 4 paid sick days

• Contribution to wellness and leisure activities

• Individual retirement plan and life insurance

• Meal vouchers

• Language courses

• Employee Assistance Program

• Home office possibility

• Company discounts

• Service awards

• Attractive work environment in Prague 8 - Libeň