CX Pricing Analyst with Italian

The Purpose:

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Leffe, Hoegaarden, Stella Artois, Corona, and crafting meaningful moments are what inspire us.

The Customer Experience Pricing Analyst is responsible for the correct price list applied to customers. You will be the first point of contact for our internal stakeholders in case of price discrepancies. Working closely with the CX department, Pricing & Sales Team and you will be responsible for customer relationship management, coordinating all requests and complaints, and are a key element for the end-to-end of the order-to-delivery flow (O2D). You will be responsible for a sales area either on- or off-trade. By following up on open issues and the provision of first-level solutions he/she is constantly increasing customer satisfaction. You will be also managing the ticketing tool, and providing regular updates on it.

We’re a team of passionate owners who aren’t afraid to dream big because we know that we can achieve anything together. To build a more sustainable, inclusive, and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.

Cheers to dreaming big!  

What will you be doing:  

• Perform daily routines to solve and release orders in pricing block for Off Trade channel in EDI & Webtool

• Perform monthly routines to release blocked orders for ON & Off channels from the invoicing block

• Manage orders in pricing block and follow-up on open issues, notify the Sales team proactively about relevant topics

• Solve incoming requests directly with the Sales/Revenue team for defined activities; with a special focus on supporting the Sales team for any issue price-related

• Responsible for new customer creation, collecting all the back documentation, and creating new Sold-to/Ship-to in the system including Maven ticket creation, webtool setup, and master data updates

• Responsible for the condition set-up pre-approved: Logistic Discount, T3 Discount

• Drive initiative of order automation and process improvements through robotics and macros. Follow operations excellence guidelines based on LCP requirements

What you'll bring:  

• Good command of Italian and English (written and oral)

• University degree in Business Studies or relevant working experience (experience in Back Office or Operations for an FMCG company is a plus)

• Advanced knowledge of MS Excel (formulas, pivot), and knowledge of SAP is a plus

• Knowledge of Salesforce or other CRM platforms is a plus

• Good relationship skills (team-, sales- and customer-oriented)

• Good interpersonal and communication skills

• Problem-solving behavior, time management, and prioritization skills

We also offer great Benefit & Perks packages!

• Benefits for you and your family to help your physical and mental health 

• Competitive parental leave and pension contributions (2,5%)

• 25 days of holidays per year

• Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)

• A beer allowance to enjoy our brands

• Meal vouchers

• Employee networks to support diversity and inclusion

• Local Bonus

• 26 weeks paid leave for primary caregivers

What you can expect from us:  

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team that’s more supportive, more inclusive, and more collaborative. A team that’s diverse in background, skill,s and experience.

So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.

#LI-ABI ZoneEUR