Help Desk Data Analyst

Hybrid work model

Working hours: Monday - Friday, 9:00 - 17:30

1 year contract - possibility to extend

Role Overview...

As a Data Operations Specialist II you will be in our Data Operations team working with internal and external stakeholders to ensure the routine deliverables of the Data Integration function are met consistently on time and with quality. As a member of this team, you’ll focus on daily file delivery, data validation & transformation processes and upload activities as defined by schedule, standards and practices. Additional project work will be assigned for new customer implementations and continuous improvement activities.

A day in the life…

• You will be responsible for a set of assigned customer and partner files. Maintain file tracker and ensure files are received in accordance with the defined schedule. Follow up with external stakeholders as needed to ensure corrective action is taken on late or missing file deliveries.

• Upon file receipt and per schedule, process assigned customer and partner files per Data Validation & Transformation processes.

• Investigates issues/failures and perform analysis to determine next best action. Follow up with internal or external stakeholders to resolve issues.

• Analyse issue trends/patterns and customer feedback to drive continuous improvements and avoid repetitive issues. Escalates to leadership or other internal stakeholders as needed to ensure improvements are realized.

• Complete file upload processes into internal tools, archive systems and maintain tracker/documentation as per process.

• Additional Data Operations work will involve support tickets, system configurations, file/folder management, trouble shooting, root cause analysis of issues from the existing operation processes, as well as to answer data questions from business users. These activities are adhoc in nature and vary day to day based on customer, partner and stakeholder needs.

• Serves as the back up to other colleagues as needed to maintain schedule and commitments.

• New customer implementation projects will be assigned as needed based on sales volume. Project work will involve working with internal/external stakeholders to bring in external data sets to meet defined business requirements. Tasks will include direct customer/partner communication, specification reviews and validation of test files to ensure on time launch of customer services.

• As time, skill and ability permit, additional technical assignments may include working with other Data Integration engineers interactively to cross train and learn deeper technical skills within Accolade platform. Examples of these activities may include writing new data ingestion scripts and configuration or supporting deployment of new components on Accolades platform.

What we are looking for…

• Bachelor’s degree in Information Management or Business, or other related fields

• 1-2 years of hands on experience with data centric validation and processing.

• Helpdesk experience

• Experience using ticketing systems (Jira, etc.).

• SQL skills to support data analysis and test scripting to validate data.

• Ability to analyse data and process flows, able to collaborate development of business requirements and functional specifications to align data processes with business goals

• Experience working in team environment with variable work patterns and process. Flexibility and agility are a must.

While working in Accolade you will enjoy the following benefits:

• Employee Stock Purchase Plan

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Home office and flexible working hours

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• Yoga classes with a contribution

• Work from abroad up to 4 weeks a year

• Udemy Business Platform for Hard/Soft skills training

• Virtual hospital service uLekare.cz

• Ginger Emotional Support app (www.ginger.com)

• Carrott - support on family forming journey (www.get-carrot.com)

• Fresh fruits and office breakfasts

• Office events-workshops, tournaments, competitions, raffles. buildings

Our people are the Heart of Accolade

Together, we Are Building a Great And Enduring Business that Truly Makes An Impact. At Accolade, We Are Committed To Building A workplace Where All Can Grow And Thrive. We Do This By Living Our Core Values

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?

Be Fearless

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other’s back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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