EMPLOYEE AND LABOR RELATIONS MANAGER, Middle East

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Position: EMPLOYEE AND LABOR RELATIONS (ERLR) MANAGER, MIDDLE EAST

Location: Prague, Czech Republic

Full-time, permanent employment contract

Johnson & Johnson is recruiting for an Employee and Labor Relations (ERLR) Manager, Middle East, located in Prague, Czech Republic; Istanbul, Turkey or Cairo, Egypt may also be considered. As the ERLR Leader you will be able to use global platforms and a huge level of expertise from your colleagues in ER/LR to onboard efficiently into the role and build strong partnership with key business and HR partners in the region comprised of the following countries: UAE, KSA, Lebanon, Egypt, Kuwait. Depending on the profile of the successful Candidate, this role may be also responsible for Turkey. In your region you will have significant influence over local ERLR policy for the region and work on both daily operational and strategic projects.

In the Emerging Markets ERLR team we work collaboratively to deliver business solutions that meet the current and future needs of our developing business. Our HR services, Business Partners, Talent Acquisition and ERLR team members are collectively working on progressing Johnson and Johnsons business in Emerging Markets. This role reports into Emerging Markets Cluster Lead, ERLR in Global Services HR organization.

Objectives of the Position

• In ERLR, we facilitate business progression, while ensuring adherence to J&J Credo and policies.

• Collaborate optimally with other pillars of HR ensuring a ONE HR approach to our customers.

• Ensure relevant ERLR policies are maintained in accordance with local Labor Law standards.

• You are a change agent leading team members and our business through an evolving HR model.

• Where applicable, interact with external authorities and lead and develop our Middle East labor relations with unions and employee representatives.

• Drive direct interventions with People Leaders and employees on most critical cases and or customer concerns.

• Raise awareness of ERLR processes and policies for BUHR and People Leaders.

• Deliver ERLR change and communications work, establish positive relationships with collaborators such as: BUHRs, sectoral Managing Directors, legal and HCC functions.

• Participate in significant workplace events (such as the planning and coordination of RIF’s, M&A’s, etc. at the cluster/country level).

• Understand Key Performance Indicators and operational metrics that are important for running service delivery in order to achieve Service Level Agreements and meet customer service standards.

• Interpret and translate business metrics into insights.

• Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and coaching on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution. Participate in EMEA initiatives related to Continuous Improvement.

• Meet metrics and SLAs.

• Partner with EMEA ERLR Investigations Team, Global Legal Organization and other investigative and compliance functions to ensure the timely and compliant management of all grievance and disciplinary cases.

What you will need to succeed

To be successful in this position you have excellent interpersonal and communication skills, with a positive, can-do attitude able to influence partners in a multi-layered business environment. You have high degree of independence to provide ERLR related support to key business partners.

You need to have a solid record of HR compliance and/or ERLR experience and a strong legal expertise and experience with Middle East.

You are an excellent colleague and have outstanding collaboration skills. You are passionate about results, impact, accountability and building repeatable and balanced processes.

Qualifications

• A degree of Bachelor is required, with preference for Master in Law, HR or related fields.

• Arabic and English proficiency are required. Proficiency in Turkish is a plus.

• Significant (minimum 6 years) dynamic HR experience. Experience in amongst other areas providing direction to management researching, investigating, and addressing employee misconduct, below job performance standards, organizational changes, grievances, collective negotiations.

• Experience in Relationship management, coaching and collaboration skills, with other leaders at all levels and key partners.

• Shown success in establishing relevant function / processes in one or more geographies, while thriving in standardization and optimization of processes.

• Ability to establish a function's representation passionate about speed, accountability and continuous improvement while building standardized processes.

• Experienced in shaping solutions and driving business results, with strong communication and collaborative skills in engaging with internal and external partners.

• Experience using technologies, ticket management, knowledge management, document management, etc.

• Experienced in development and reporting of HR analytics to handle performance and drive data-based decisions for HR and the organization

Travel on the Job

Depending on final location of the role, 10-25% of travel may be required, mainly to UAE and KSA.