Global IT Support Engineer |Travelling included|

Grafton Recruitment, s.r.o
CZK 45,000 - 55,000  •   Full-time  •   Prague
Seniority: Junior  •  Education: Basic

About the Job:

Are you willing to travel for six months around the world, while working in a TOP IT company, fixing problem across the whole of North America?

If not, do not apply, if you want to, apply right away!

This position is perfect for; IT or technically oriented graduates, AND experienced L1s who want to grow for L2 and more.

These will be your daily IT support responsibilities:
- 99% of your responsiblity will be to travel across the US, visiting the local branches and support the local teams, while enforcing quality IT support
- Be part of a device/HW migration team, ensuring a smooth device migration
- Replying to questions: Hardware, software and network related
- Directly managing technical issues closely with the L2 Support
- Helping users to install their apps
- Troubleshooting
- Service Request management, User management
- Identification and documentation of technical issues
- Empathetic approach towards clients/internal employees and their needs
- Redirecting complex issues to higher positions
- Creation and contribution on manuals
- Goal to achieve the best customer feedback

This project is fixed for six months and will be terminated before the end of summer.

Benefits:

- Home office is fully flexible
- 5 weeks of holidays
- 2 Sick days
- Meal vouchers (fully paid)
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on interesting projects
- Professional development
- Active use of foreign languages
- Competitive salary and many other interesting benefits

Other Info:

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/cs/job-search?utm_source=jobboard&utm_medium=jobposition

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