Do you enjoy leading people and supporting them in performing better?
Are you searching for a job with a purpose where you leave a positive impact?
As a Health Data Team Lead you will be leading, supporting and coaching a team of 10 – 15 Health Data Coordinators, as well as leading by example as a Health Data Coordinator. Leading the team, you will ensure the team is properly collecting and organizing medical information to help facilitate world-class health care. Your role will enable your team to give great customer care. You will develop and grow your team and help them meet their performance objectives. Our Team Leads are hands-on working leaders who have a passion for service excellence.
Working hours: 14:00pm – 22:30pm CET – to cover US working time and reach US clients
Hybrid position with unlimited contract.
Start date: ASAP
A day in the life…
Manage the Team
Manages team performance through case audits, maintaining case accuracy within the case database, call audits, weekly case/metric reporting, and regular 1:1 meetings with team members, escalating themes and trends
Evaluate performance metrics and helps facilitate bonus/incentive payments related to said metrics
Partner with People and Culture Business Partners to provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
Conduct on-going quality evaluations of team members, and coach on opportunities to improve
Manages team schedules to ensure adequate staffing to meet operational needs and provides timely reviews and approvals of team’s attendance
Manage the Business
Monitors the overall maintenance of information and tracks data related to customer case status
Supports in driving defined metrics to deliver on customer performance expectations
Collaborate with leadership to refine, improve and develop new policies and procedures to enhance efficiency and effectiveness of the department workflow
Partners with other peers to identify and communicate risks to stakeholders and resolve problems to ensure service quality is maintained at the highest level
Assist with projects as needed and work collaboratively with other departments
Career Development and Growth
Responsible for the onboarding, career development and growth of your team
Advocates for continuous training, learning and development
Develops training tools and updates as needed
Supports in hiring, developing, and retaining top talent
What we are looking for…
Around 5 years of experience in a data management positions, preferably in a healthcare, insurance, pharma or any related sector
Around 2-3 years of team-leading experience and demonstrated success in hiring, motivating and developing talent
Excellent knowledge of the English language, strong communication skills both in written and verbal
Ability to work independently, organize, and prioritize own tasks effectively
General computer literacy
Strong attention to detail
Excellent communication, leadership, and interpersonal skills
Strong critical thinking and problem-solving
Operational process execution
While working in Accolade you will enjoy the following benefits:
Employee Stock Purchase Plan
5 weeks of vacation + personal days
1 paid day off for your volunteerism per year
Sodexo Gastro Pass Card with no contribution
Home office
Flexi Pass Card per month or Multisport Card
Parental benefits
Yoga classes with a contribution
Work from abroad up to 4 weeks a year
Virtual hospital service uLekare.cz
Head Space Emotional Support app (www.ginger.com)
Carrott - support on family forming journey (www.get-carrot.com)
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Expats.cz, Vítkova 244/8, Praha 8, 186 00 Czech Republic.
IČO: 27572102, DIČ: CZ27572102
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