In your role you will be leading, supporting and coaching a team of 10+ Inside Sales Specialists as well as leading by example as a Team Leader. Leading the Inside Sales Team, you will lead the team to manage outbound calls to our clients regarding possible services that Accolade offers. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our Team Leaders are hands-on working leaders who have a passion for service excellence.
Working hours: 14:30pm – 23:00pm CET
Hybrid position with an unlimited contract.
Start date: 1st October 2024
A day in the life…
Manage the Team
Responsible for performance management coaching to develop a team of Inside Sales Specialists and support them in meeting their performance objectives.
Clearly define and understand behaviors through observations and data delivering in 1:1 feedback meeting with team and escalating themes and trends.
Responsible for timely reviews and approvals of team’s attendance.
Partner with People and Culture Business Partners to provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
Conduct on-going quality evaluations of team members, and coach on opportunities to improve
Manage the Business
Supports in driving defined metrics to deliver on customer performance guarantees.
Handling escalations
Partners with other Team Leaders to identify and communicate risks to stakeholders and resolve problems to ensure customer service quality is maintained at the highest level.
Ensure cross-functional collaboration with other teams as a direct support function and partner to create a best-in-class member experience
Career Development and Growth
Responsibility for career development and growth of your team
Advocates for continuous training, learning and development
Supports in hiring, developing, and retaining top talent
What we are looking for…
Around 5 years of experience in a similar position in a sales or customer support environment - healthcare, insurance, pharma or any related sector.
Around 2-3 years of team-leading experience and demonstrated success in hiring, motivating and developing talent.
Excellent knowledge of English language, strong communication skills both in written and verbal
Ability to work independently, organize, and prioritize own tasks effectively.
General computer literacy.
Excellent communication, leadership, and interpersonal skills.
Strong critical thinking and problem solving.
Operational process execution.
While working in Accolade you will enjoy the following benefits:
Employee Stock Purchase Plan
5 weeks of vacation + personal days
1 paid day off for your volunteerism per year
Sodexo Gastro Pass Card with no contribution
Home office
Flexi Pass Card per month or Multisport Card
Parental benefits
Yoga classes with a contribution
Work from abroad up to 4 weeks a year
Virtual hospital service uLekare.cz
Head Space Emotional Support app (www.ginger.com)
Carrott - support on family forming journey (www.get-carrot.com)
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IČO: 27572102, DIČ: CZ27572102
English
(Proficient)
