IT Technical Support Engineer

For our client, a global provider of communication technologies and software solutions enabling the transition to modern communication platforms, we are currently seeking to fill the position of: Technical Support Engineer

We offer:

• Long-term cooperation opportunities

• 25 days of vacation

• Language courses

• Meal allowance

• Option for a hybrid work model

Start date: January 2025 or as agreed
Workplace: Prague 2 – excellent transport accessibility

Job description:

• Providing technical support to customers and partners via the portal (CRM), phone (MS Teams), and email

• Resolving technical issues in collaboration with Product Support and R&D teams

• Direct communication with customers and partners

Requirements:

• Experience with VoIP signaling and media transmission (e.g., SIP)

• Ability to troubleshoot technical issues and analyze logs and network traces

• Effective communication skills with customers, colleagues, and managers

• Education in telecommunications, IT, electrical engineering, or equivalent experience with a willingness to learn

Qualifications:

• Knowledge of virtualization and cloud platforms (e.g., VMWare, KVM, AWS, Azure, GCP)

• Experience with Docker, Kubernetes, Podman

• Previous experience with telecommunication signaling (SS7, ISUP, PRI) and technologies like VoLTE, WebRTC

• Work experience with Linux/UNIX

• Understanding of IP networks, basic IP routing, firewalls, and security measures

• Skills in telecommunication routing and translations

• Experience with Session Border Controllers

We offer:

• Working in an international team supporting customers worldwide

• Stable background of a renowned company in communication technologies

• Opportunity to work with state-of-the-art telecommunication platforms and technologies

• Competitive salary package

• 25 days of vacation, meal allowance, and language courses (English, Czech for foreigners)

• Hybrid work model: 3 days remote/2 days office

• Start date: January 2025 or as agreed