Manager, Technical Operations - FTC

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential to driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our values and leadership agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Manager, Technical Operations - FTC (2 years)

Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organisations (DMOs) and more, deliver excellent traveller and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network, and affiliate solutions.

As a people leader, you would provide immediate direction to a group of talented analysts, overseeing the delivery of multiple well-defined projects simultaneously. This role offers the opportunity to drive impactful work while collaborating closely with senior management and other key resources. Join us in a dynamic, fast-paced environment where your leadership will be essential to the success of high-priority initiatives.

In this role, you will:

Technical Skills

• Leverage strong experience in multiple technology implementations and evaluate technologies for specific needs.

• Select the most appropriate technologies to solve problems within a technical domain.

Team Leadership

• Define team goals, mentor and reward team members, and ensure alignment with business objectives.

• Manage workloads, hire, and onboard new team members.

Operational & Project Management

• Oversee operational support teams, monitor performance, and recommend process improvements.

Customer Communication

• Listen to customer needs, act as a bridge between technical and non-technical teams, and ensure alignment.

Collaboration and Knowledge Sharing

• Collaborate cross-functionally to align priorities, streamline efforts, and engage in knowledge-sharing activities.

Performance and Reporting

• Track key performance metrics, report on team progress, and gather feedback for continuous improvements.

• Utilise strong analytical skills to drive decisions and optimise outcomes.

Experience and qualifications:

• Bachelor's Degree: 5+ years of relevant experience or Master's Degree: 3+ years of relevant experience. Technical Degree Preferred: (Information Technology, Computer Science, Statistics, Data Science).

• People Management: 1-3 years of experience managing teams and guiding professional development.

• Performance Reviews: Actively participate in performance reviews by providing technical and operational assessments.

• Leadership Experience: Led 3+ multi-quarter projects, serving as a technical lead in individual contributor roles.

Please note this is a fixed-term contract of 24 months