Do you enjoy working with PC and know how to solve technical issues?
Are you searching for a job with a purpose where you leave a positive impact?
As an Accolade Member Support Specialist, you'll be an essential part of the team providing exceptional care and service to our clients. Your role is responsible for ensuring phone and video consultations are connected in a timely manner, in addition to basic help desk functions. This is an opportunity to make a meaningful impact on individuals' health paths while delivering a superior client experience.
Working hours: 2:00pm – 22:30pm CET – to cover US working time and reach US clients
Hybrid position with 1 year contract.
Start date: 1st October 2024
A day in the life...
Follow protocols and procedures for monitoring consults, manage consult schedule and ensure back-up monitoring in place as needed
Ensure timeliness of consult connection and troubleshoot connection difficulties
Work closely regarding consult details, including communicating technical or connection issues in a timely manner with the a dedicated and Technology team
Complete Case Page monitoring documentation and enter consult duration
Provide help desk assistance for external parties as needed and assigned
Provide top level service with every customer we connect with and establish a
successful connection to instill trust in our team
Meet personal/team qualitative and quantitative targets
What we are looking for...
1+ years employment experience in the customer service industry
Excellent knowledge of English language, strong communication skills both in written and verbal
Ability to thrive in a performance-based environment
Demonstrate high level of personal accountability
Commitment to quality and continuous improvement
Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
Ability to independently manage one’s own workload to meet the demands of the business
Operate from a perspective of truly caring about our clients and creating value for them
Proven ability to roll up your sleeves and contribute quickly
Thrive in a team environment. A team player capable of collaborating with individuals
throughout the organization
While working in Accolade you will enjoy the following benefits:
Employee Stock Purchase Plan
5 weeks of vacation + personal days
1 paid day off for your volunteerism per year
Sodexo Gastro Pass Card with no contribution
Home office
Flexi Pass Card per month or Multisport Card
Parental benefits
Yoga classes with a contribution
Work from abroad up to 4 weeks a year
Virtual hospital service uLekare.cz
Head Space Emotional Support app (www.ginger.com)
Carrott - support on family forming journey (www.get-carrot.com)
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Expats.cz, Vítkova 244/8, Praha 8, 186 00 Czech Republic.
IČO: 27572102, DIČ: CZ27572102
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