Provider Health Assistant - start date 1.11.

Provider Enablement Associate answer inbound calls from provider offices regarding patient-related services such as verification of benefits, verification of eligibility, pre-certification, and other general physician-patient care support needs.

Start Date: 1st November

A day in the life…

• Working hours 13:30pm - 22:00pm CET (Monday - Friday)

• Answering calls in a high volume, fast-paced call center environment.

• Seeking to understand the context behind the provider’s call by probing for information to understand the provider’s questions or support needs to ensure first-call resolution

• Working with providers and their office staff, ensure accurate recording of provider’s request is made into necessary systems

• Offering guidance to providers regarding their patient’s eligibility, benefits, and prior authorization.

• Navigating health plan websites to do additional research, supporting our utilization management process answering questions on status and requirements

What we are looking for…

• Ideally previous experience with a customer service role or similar.

• Excellent knowledge of the English language, strong communication skills both in written and verbal.

• Multi-tasking and verbal/written communication to drive day-to-day responsibilities.

• Ability to work independently and as part of the team, organize, and prioritize own tasks effectively.

• Excellent customer service skills; strong verbal and written communication.

• General computer literacy.

While working in Accolade you will enjoy the following benefits:

• Employee Stock Purchase Plan

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Sodexo Gastro Pass Card with no contribution

• Home office

• Flexi Pass Card per month or Multisport Card

• Parental benefits

• Yoga classes with a contribution

• Work from abroad up to 4 weeks a year

• Udemy Business Platform for Hard/Soft skills training

• Virtual hospital service uLekare.cz

• Head Space Emotional Support app (www.ginger.com)

• Carrott - support on family forming journey (www.get-carrot.com)