Scale Customer success Manager - DACH

Ready to become a Wriker?

We are seeking a Scaled Customer Success Manager - DACH  to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement.

How You’ll Make an Impact

• Implement Digital Plays: Develop and execute digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging) to enhance product adoption and user engagement.

• Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction.

• Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform.

• Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion.

• Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR).

• Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.
  

You will achieve your best if you have

• 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry. 

• Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals. 

• Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained. 

• Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role. 

• Digital Engagement Experience: Experience in driving digital engagement campaigns 

• Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset. 

• Ability to communicate written and orally in English and German is a must.

Perks of working with Wrike

• 25 days of holidays

• Sick leave compensation

• Cafeteria bonuses (Benefit plus)

• Private healthcare membership (Canadian Medical)

• Meal vouchers 220 CZK / working day

• Pension plan

• Mobile tariffs

• „Lítačka” transportation annual coupon reimbursement

• Multisport card 

• Parental leave