Team Leader for Insurance Departments

If you are drawn to working in a multicultural environment where English is used daily, and have a passion for effective team management and delivering high levels of customer service, then we have an exciting opportunity for you. We are seeking a new member to join our team as the Team Leader for the GAP and Dealer Services teams.

GAP insurance is a type of car insurance that covers the difference between the actual cash value of a vehicle and the balance still owed on the financing or lease contract in the event of a total loss or theft. Dealer Services focuses on the administrative management of insurance policies, ensuring accurate data processing and providing high-quality service to our partners.

What will be your role?

• Lead, motivate, and provide ongoing coaching for the team.

• Ensure SLA and KPI are maintained and adhered to.

• Complete audits on calls, claims, and policy administration to ensure procedures are accurately followed and provide training and support based on findings.

• Manage complaints and concerns, including de-escalation by understanding the root cause, analyzing next steps, and supporting team members handling these complaints.

Why should you work for us?

• We have a friendly environment here and we like to get together after work for good food and drink or even to play sports together.

• We place immense importance on education and personal growth, which is why we provide on-site access to an educational coach, a comprehensive professional development plan, and a wide array of educational courses.

We take care of our employees; we provide them with benefits like:

• 6 weeks' holiday and 2 personal days

• Multisport card

• Cafeteria system or contribution to pension insurance

• A healthy breakfast every Wednesday, or a FreshPoint fridge with an employee 30% discount on products

• Company events and much more...

You might be a perfect fit, if you:

• Have leadership experience is must,

• good communication and presentation skills,

• broad experience working in a customer service environment, ideally within the insurance industry,

• the ability to meet and exceed customer expectations,

• possess strong negotiation and investigative skills.

  Has this position caught your attention? If yes, then don't hesitate to send us your resume along with a cover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better.