Grafton Recruitment, s.r.o
Full-time  •   Prague
Seniority: Mid level  •  Education: Basic

About the Job:

Are you an experienced team leader / team manager, speaking fluently in English and German?

Our global clients with an SSC in Prague is looking for a natural leader with the ability to set and monitor KPI’s as well as their performance, while being able to support your team on a daily basis.

- If you already have direct DACH region experience ideally from an SSC environment, you are the right fit!

And what will you do on a daily basis?

- Lead and direct a team responsible for excellent B2B customer care for the DACH region
- You will be the model representative of customer lifecycle management
- Talent development, communication of clear goals and targets, mentoring and coaching
- Showing and teaching your team how to resolve customer requests with excellent care
- As a team leader / team manager, you will also be responsible to lead senior members with extensive experience
- You will also be supporting your team excellent master data management and SAP financial administration (customer order processing)
- As the highest member of the DACH customer care team, you will be contributing with your ideas on the team and company strategy.
- Your input and perception of the market environment and customer behavior is crucial
- Providing status reports to TOP leadership
- Reviewing customer communication processes, response times
- Your team is responsible for the customer experience, they are the reflection of your company
- You will also be the main point of escalation of complex issues and customer feedback
- Evaluate progress and communicate goals to the team members (possibly located in another region

Benefits:

- 5 weeks of holidays
- Sick days
- Flexible working hours
- Home Office possibilities
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Professional and personal development
- Developing of linguistic skills

Other Info:

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/cs/job-search?utm_source=jobboard&utm_medium=jobposition

Don't miss a single job opportunity!
Let us send you offers by email.

Alerts Set-up my job alerts
See more offers in

Customer service jobs

Apply to this job offer

Contact information

Document upload

Upload your CV and optionally your Cover letter. The file must be in a .pdf, .doc or .docx format and no larger than 3MB.