Tech Support Specialist with Java & SQL -...

About the Company: Our client is a global software company that helps businesses work smarter. The company is one of the largest vendors of ERP and other enterprise applications.

As a Technical Support Specialist, you'll leverage your Java and SQL expertise to resolve customer issues on the internal company applications and provide an exceptional support experience on enterprise-level applications.

JOB DESCRIPTION

• Troubleshoot and resolve customer issues using Java and SQL
• Support customers in real-time via chat, phone, and online channels
• Track and manage cases in the ticketing system
• Communicate issue statuses effectively with customers
• Create and update resources for the User Community and internal knowledge base
• Collaborate with cross-functional teams globally

CANDIDATE PROFILE

• Practical experience with SQL and Java
• Bachelor's degree in IT
• At least 1 year in tech support, development, IT or QA
• Fluency in English to collaborate with international colleagues
• Strong customer focus, problem-solving skills, and adaptability
• Excellent communication and interpersonal skills

WE OFFER

• Full-time employment contract
• Meal vouchers (90 CZK/day covered by the company)
• 40% remote work option
• Annual bonuses
• 6 sick days
• Monthly cafeteria card points
• MultiSport card option
• Paid sick leave (100% salary) up to 15 days/year