Travel Experience Co-Ordinator

Mostly Remote

English work environment

Full-Time

Start Immediately

About Go Real Travel

Our mission is to leverage a combination of technology and quality content to transform travel into a stress-free, authentic, and deeply personal experience, connecting clients with the true spirit of their destinations.

Innovative Personalization: Our cutting-edge software crafts unique itineraries tailored to each client’s preferences and pace, offering a truly personal travel adventure.

Automated, Hassle-Free Planning: We automate the intricacies of planning, booking, and scheduling, ensuring a stress-free preparation process for an enjoyable journey.

Local and Authentic Experiences: We focus on delivering authentic travel experiences through detailed and accurate travel content, taking clients beyond the typical tourist destinations and into the heart of local culture.

Exclusive Support: From local guides and drivers assigned exclusively to our clients to ongoing customer support, we ensure a seamless and enjoyable travel experience.

Quality and Value: We strive to provide high-quality, value-driven travel options, avoiding overpriced and overcrowded tourist traps for more genuine, cost-effective experiences.

Role Description

Join our custom tour operator team as a Travel Experience Coordinator, where you'll play a pivotal role in ensuring our travelers have a seamless, stress-free experience after booking their trip and during their travels. As a liaison between travelers and their on-the-ground experiences, you'll manage all post-sale processes, customer special requests, and in-destination support. This customer service role focuses on cultivating strong customer relationships, fostering trust, and delivering exceptional service every step of the way.

Key Responsibilities:

• Hotel Booking Verification & Coordination

  • Confirm all hotel bookings post-sale, ensuring accuracy and alignment with traveler preferences.

  • Verify room arrangements (e.g., bed types, connecting rooms) and make necessary adjustments.

• Pre-Travel Support

  • Handle customer special requests regarding tours, ticketing, and special requirements and/or wishes.

  • Handle customer queries regarding their upcoming travel, sharing destination knowledge, ensuring all details are clear, and managing expectations.

  • Make adjustments to the itineraries according to customer wishes and sell additional services to travelers

  • Ensure that the customer itineraries are accurate and fully coordinated before travel

  • Provide chat support for inquiries from booked travelers

• In-Destination Support

  • Provide real-time assistance during travel for any issues or changes, acting as a contact for urgent traveler needs.

  • Conduct proactive daily check-ins with travelers to ensure their trip is running smoothly and address any feedback or concerns on the go.

  • Coordinate with guides and other providers to ensure that the trip operates smoothly

• Feedback Collection & Reviews

  • Collect post-trip feedback to improve future offerings.

  • Solicit reviews from customers.

  • Co-ordinate feedback to vendors and guides 

Requirements

• Fluency in English both written and spoken

• Exceptional communication and interpersonal skills.

• Strong organizational abilities and attention to detail.

• Familiarity with key travel destinations and their unique characteristics.

• Problem-solving skills with a customer-first mindset.

• Experience in travel consulting or customer service is preferred.

• Ability to work independently while being a collaborative team player.

• Familiarity with travel booking systems and CRM tools is a plus.

The role demands not only technical skills but also a passionate interest in our destinations and a desire to provide our travelers with a perfect trip. Adaptability in learning and mastering new digital tools and software is also important.

Contact:

Interested applicants should send a CV and cover letter explaining their interest and passion for this particular role to the following email:

samantha@gorealtravel.com