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Ride-sharing giant Uber has been the official provider of taxi services at Prague Airport since 2023, but not all passengers are happy with the service. To address concerns about the need to either download an app or enter personal details at kiosks, Prague Airport is now in talks with Uber about the potential return of traditional taxi services.
Among the vocal critics is former Finance Minister Miroslav Kalousek, who has expressed frustration with the new system since it was first introduced. The complaints have prompted Prague Airport to seek a long-term solution, though the solution may still be months away.
The airport’s decision to bring Uber on board was largely driven by efforts to combat predatory taxi practices at the airport. Uber was chosen for its ability to guarantee a fixed fare in advance, avoiding the issue of price manipulation that plagued previous taxi services.
However, some passengers feel the app-based system complicates what should be a simple process. In response to this, Prague Airport is negotiating with Uber to introduce a classic taxi option alongside the ride-sharing service, catering to travelers who prefer to pay in cash and avoid the app entirely.
Controversy over the app-based system
The current taxi setup at Prague Airport requires passengers to either use Uber’s mobile app or register at a kiosk to book a ride. While Uber stresses that these methods allow for a more streamlined experience with guaranteed pricing, critics argue that it’s an unnecessary hassle for those simply wanting a traditional taxi service.
Kalousek, who took to social media to voice his dissatisfaction, pointed out that the airport’s system was confusing for both locals and foreigners. "This is a terrible disgrace," Kalousek wrote, highlighting how the experience could turn off potential visitors to the country.
In response, Uber has defended the current process, emphasizing the growing number of passengers using the app. According to the company, the app-based booking model has gained traction, with more customers embracing the technology.
However, Uber remains open to adapting its service in the future, and discussions with the airport are ongoing. The outcome of these talks could have significant implications for how taxi services operate at the airport going forward.
Prague Airport looks to balance needs
Prague Airport has acknowledged that a portion of passengers prefers a classic taxi service that does not require app usage or personal data submission. To address these concerns, the Airport has opened negotiations with Uber about catering to these needs. If an agreement can't be reached, a tender for these services from another company may be opened.
"We are satisfied with [Uber's] services, as are the passengers," Jakub Puchalský, a member of the Prague Airport board, said through a press release. "[But] the current operation has also shown that a certain segment of passengers at the airport prefers a taxi service without the need to provide any personal information."
What do you think about taxi services at Prague Airport?
"In order to meet the demand from this group of passengers, we are analyzing the options for providing such a service and, for this purpose, are now announcing preliminary market consultations with operators of such services, i.e., those using a taximeter."
Despite the ongoing talks, the airport is clear about its priorities. Uber will continue to be the exclusive provider at the main terminals, and any new taxi operator would operate outside of that area. Uber's exclusive contract with Prague Airport runs through 2028.
If negotiations with Uber do not result in an acceptable solution by the start of the summer season, Prague Airport may initiate a public tender to find an alternative operator to meet the demand for classic taxis.
In the meantime, passengers who prefer the traditional taxi experience can still head to the airport’s express parking lot, where they are free to hail any available cab.
