"When I had a skin allergy and went to the hospital [in Brno], the nurses and the doctor didn't speak English, and instead of referring me to the skin department, they referred me to surgery. It seems funny, but at the time I was amazed that someone could mistakenly refer me to a completely different department. I come from Germany where the healthcare system is at a high level, and where the staff also speak English. I expected similar in Brno, but things are a little different.”