Associate Account Manager - Spanish Speaker

Associate Account Manager - Spanish Speaking (PGA)

The Associate Account Manager’s (AAM) primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base (please note, this role does not require any travel or market visits).

In doing so, AAMs will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you will do:

By providing and analysing data specific to their market, Associate Account Manager will work closely with hotel partners to:

• Optimise content, rate and availability competitiveness on the Expedia sites to increase customer conversion

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs

• Secure promotional offers to support the brands’ merchandising and marketing efforts

• Educate hotel partners on the self-service features available on Expedia Partner Central

• Re-establish relationships with dormant hotel partners

• Support demand generation

• Support research to identify properties not currently listed on the Expedia marketplace

Who you are:

• Bachelor’s Degree; or equivalent experience (0-2 years of experience)

• Proficiency in Spanish and English language

• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

• Hungry, determined, motivated, willing to take action and results-focused

• Strong organisation and time management skills, rigour, attention to detail

• Proven follow-up/persistence when facing challenging situations

• Ability to multi-task effectively and be able to change gears quickly without skipping a beat

• Ability to effectively communicate to various levels and through a variety of communication channels

• Relationship builder; you earn the confidence of others; strong team worker, ensuring the whole team wins. Also able to work independently

• You can bridge and sustain solid partnerships based on mutual support through a collaborative style

• You can demonstrate the ability to work based on a variety targets, goals and/or strategic objectives set by leadership team

• You have an appetite for innovative technology, fast-changing business environment, data driven decision making. You can present ideas and directives clearly and persuasively; actively listening when spoken/presented to.