Outreach Specialist

As an Accolade Outreach Specialist, you'll be essential to providing exceptional care and service to our clients. Your role involves engaging with our new and existing customers via phone, educating them on Accolade's health and benefit programs, offering them services, and ensuring they receive the support they need. This is an opportunity to make a meaningful impact on individuals' health journeys while delivering a superior client experience. Your role will also involve with other teams.

Working hours: 2:30 pm – 11:00 pm CET

A day in the life...

• Contacting our existing customers via phone and trying to offer them new services (100 calls a day is a minimum – approximately 60% of calls go to the voice box and part of the volume are also transferred calls to our other specialists)

• Deliver effective and enthusiastic communication to encourage and motivate clients to utilize Accolade’s services and be proactive about their health.

• Collect pertinent history from our clients and connect with the appropriate team member

• Provide top-level service with every customer we connect with and establish a successful connection to instill trust in our team

• Proactively communicate the benefits and the value of our service with every customer contact

• Independently manages task load to support outbound and inbound interactions to and from our clients daily

• Meet personal/team qualitative and quantitative targets

• Ad-hoc tasks based on the business needs

What we are looking for...

• 1+ years of employment experience in the customer service industry, sales, the service industry, administration, reception, call center environment, or similar.

• Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization

• Native English-speaking capability is highly preferred

• Ability to thrive in a performance-based environment

• Demonstrate a high level of personal accountability

• Commitment to quality and continuous improvement

• Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment

• Ability to independently manage one’s workload to meet the demands of the business

• Operate from a perspective of truly caring about our clients and creating value for them

• Proven ability to roll up your sleeves and contribute quickly

• Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization

While working at Accolade you will enjoy the following benefits:

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• FreshPoint fridge with meals & snacks at a 30% discount

• Yoga classes with a contribution

• Work from abroad for up to 4 weeks a year

• Udemy Business Platform for Hard/Soft skills training

• Virtual hospital service uLekare.cz

• Ginger Emotional Support app (www.ginger.com)

• Carrott - support on family forming journey (www.get-carrot.com)