Chat Specialist for Business Support

We are looking for a Chat Specialist for Business Support to assist sales for our client, who is a world market leader in enterprise application software. Are you a fast learner with an interest in IT and an apt communicator? Get back to us and advance your career in an international environment.

JOB DESCRIPTION

  • Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level 
  • Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution 
  • Communication with internal customers mainly using a chat tool and a remote access tool 
  • Prioritizing issues and de-escalating challenging situations 
  • Ensuring internal customer satisfaction by efficient communication and application of best practices 
  • Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge 

CANDIDATE PROFILE

  • Superior communication skills 
  • Familiarity with common IT tools including MS Office and chat tools 
  • Fluent English is a must, any other language is a plus 
  • An inquisitive mindset and an ability to learn quickly 
  • Ability to guide clients through challenging situations and prioritize 
  • Experience in customer service or other customer-facing roles is a plus 
  • Ability to use CRM systems is a plus 

WE OFFER

  • Elaborate hands-on training to give you a smooth start 
  • 5 weeks of holidays and 6 sick days a year 
  • Possibility to work from home two days a week 
  • Meal vouchers 
  • A monthly Cafeteria budget 
  • Salary compensation for up to 15 days of sickness a year 
  • Multisport card at favourable terms 

We are looking forward to your CV in English.

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Job position benefits

Home office Sick days Contributions to sport, culture or past time activities Caffeteria Courses and training Extra holidays Meal vouchers or meal contributions

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