🟠 Customer Care Specialist with German

We are snuggs, a brand of innovative period underwear based in Prague, Amsterdam, and London. As a startup, we are backed by investors and, since 2019, we have been rapidly growing our community of over 600,000 satisfied customers across Europe, with whom we build strong relationships based on trust and openness. Our brand is based on values of expertise, naturalness, dignity, and kindness to ourselves, others, and the planet.

What will you be doing at snuggs?

• Communicate with our customers (via email and social media) and help us to build a close relationship with them.

• Respond to the questions regarding product and availability; manage order changes.

• Cooperate with the external warehouse and be in touch with our carriers.

• Collect feedback from our customers so we can even better respond to their needs. We have a large database of customers who support us and are willing to help us to improve our product even further.

• Assist with the process of product returns and exchange (size/cut) and be the connection between customers and our warehouse.

• Handling customer claims and inquiries with care, ensuring a smooth and satisfying experience.

• Take an active part in creating of our brand identity.

Even better, if you...

• Are a native German speaker (or highly proficient).

• Can communicate in English without any problems (our main team language is English).

• Have an experience with similar, customer facing position.

• Can organise your time well and you are not afraid to make your own decisions.

• Are empathetic, open and helping others comes naturally to you.

• Resonate with our values (natural, expertise, kindness) and personal growth is something necessary for you.

• Experience with Asana, Slack and Google tools (Sheets, Docs,...) is a plus.

What do we offer in return?

• Growth in a fast-growing company that sees its long-term mission as creating products that make people feel natural, healthy, and environment-friendly.

• Experienced international team.

• Budget for education.

• 25 vacation days.

• Refreshments in the office.

• Significant discount on company products.

• Regular company events (offsites, celebrations, meetups).

• Office in Prague - Vinohrady with a small garden where we love to work or meet in summer.