Sr. CUSTOMER CLAIMS SPECIALIST with German

Grafton Recruitment, s.r.o
CZK 50,000 - 60,000  •   Full-time  •   Prague
Seniority: Mid level  •  Education: Basic

About the Job:

Position: Senior CUSTOMER CLAIMS SPECIALIST – German Speaker

Do you have practical knowledge of finance/ customer service/ supply chain, along with familiarity with SAP?
If so, we’d love to receive your CV!

Job Type: Full-time / HPP

Work Environment: Multinational company with a collaborative and friendly culture. Customer satisfaction is our top priority.

In this role, you will:
- Manage customer claims, debit notes, and disputes according to established procedures
- Investigate claims in a timely manner, gathering the necessary information to approve or decline them
- Promote strong communication and collaboration across accounts receivable, customer service, finance, and other teams
- Digitally organize and store completed claims forms, documentation, and proof of deliveries
- Issue credit notes without delay

Benefits:

- Flexible working hours
- 5 weeks of vacation
- Meal vouchers
- Home office
- Referral bonus
- Pension Fund Contribution
- Language courses
- Company product discounts
- Charity events

Other Info:

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/cs/job-search?utm_source=jobboard&utm_medium=jobposition

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