Reading time: 3 minutes 
Caroline Rambaud, a French native with a background in psychology, has built her career on a passion for connecting with people. Today, she is recognized for her remarkable leadership at ADP in the Czech Republic, a global leader in human capital management solutions. But her journey to the top wasn't without its challenges.
"My story proves that nothing is impossible," Caroline shared. "I developed my skills through coaching, mentoring, and international projects." In 2023, Caroline broke new ground by becoming the first non-Czech General Manager at ADP in the Czech Republic.
Over her 19-year career—beginning in HR and later transitioning into executive leadership at ADP in France—Caroline has gained unique insights into leadership, recruitment, and job market trends. She emphasizes that cultural and organizational fit often outweighs the qualifications listed on a CV. This mindset aligns with a growing trend in Czechia, where companies are increasingly retraining employees to address the talent gap. This is an encouraging development for job seekers, especially expats navigating language barriers.
Caroline’s journey highlights the importance of personal growth and mentorship, both for aspiring leaders and companies shaping the next generation of talent. Here are some of the key lessons she shared with Expats.cz:
Top 5 Rules for Building High-Performing Teams
1. Break Down Hierarchies to Foster Feedback
One of Caroline’s first initiatives at ADP’s Prague office was to reshape its culture by introducing employee-led groups. These groups, guided by clear annual goals and regular events, have created a more inclusive and engaged workplace.
“Business resource groups encourage continuous learning, development, and open communication,” she explained. Promoting a feedback-driven environment is crucial. “We maintain an open-door policy that allows employees to bypass formal hierarchies when necessary,” Caroline said.
2. Spot and Develop Future Leaders
Mentorship is a cornerstone of leadership development at ADP. Employees are paired with external mentors who bring fresh perspectives, uncovering untapped potential within the company. Through coaching, mentoring, and specialized training programs, ADP ensures equal opportunities for all employees to excel.
Did you know? ADP operates in 140 countries. Its Prague office, employing 700 people, serves 24 countries and boasts a diverse workforce, with 60 percent of employees being foreigners.
One standout initiative is the Women in Leadership group, where men and women collaborate to promote gender equality. “Supporting women in leadership isn’t just ethical—it’s an organizational priority,” Caroline said. ADP also partners with the British Chamber of Commerce to sponsor mentorship programs for over ten women each year. These initiatives equip participants with essential leadership skills, creating a ripple effect that benefits both ADP and the wider professional community.
3. Embrace Collective Decision-Making
Instead of assigning tasks from the top down, ADP empowers employees to develop their own ideas for green projects and community outreach. These efforts double as team-building activities, fostering stronger bonds while giving back to the community.
“When I joined the Czech branch, I saw the need to involve more people in decision-making,” Caroline said. No matter Small/Big initiatives—listen to your teams across different levels, and implement active listening approaches—inviting ideas to make the workplace a place for ideas to thrive—right from biking to work, and organizing group efforts like zoo cleanups and blood donation drives – we have grown into meaningful contributions by our associates. These projects create a sense of shared ownership and pride by involving everyone.
4. Value Every Individual
ADP’s philosophy, "Each person counts," extends beyond employees and clients. It’s about ensuring everyone feels valued and empowered to make a difference. “When you achieve something, you should also give back,” Caroline said. “It’s about returning value to the community.” This approach strengthens internal bonds and builds connections with the broader community, shaping a positive and supportive work environment.
5. Look Beyond the CV
Caroline’s recruitment philosophy prioritizes mindset, agility, and cultural fit over traditional qualifications. “We need to rethink recruitment,” she said. “The fit matters more than what’s on a CV. It’s about building relationships. If someone fits the culture and loves learning, nothing is impossible—just like in my own case.”
By fostering a culture of inclusivity, responsibility, and giving back, Caroline and ADP continue to set an example of how businesses can make a significant impact. With this philosophy, ADP is not only shaping its workplace but also contributing to a better, more connected world.
