We are looking for a Chat Specialist for Business Support to assist sales for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.
JOB DESCRIPTION
- Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level
- Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
- Communication with internal customers mainly using a chat tool and remote access tool
- Prioritizing issues and de-escalating challenging situations
- Ensuring internal customer satisfaction using communication skills and application of best practices
- Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge
CANDIDATE PROFILE
- Superior communication skills
- General familiarity with common IT tools including MS Office and chat tools
- Fluent English is a must, any other language is a plus
- An inquisitive mindset and ability to learn quickly
- Ability to guide clients through challenging situations and prioritize
- Experience in customer service or other customer-facing roles is a plus
- Ability to use CRM systems is a plus
WE OFFER
- Elaborate hands-on training to give you a smooth start
- 5 weeks of holidays and 6 sick days a year
- Possibility to work from home two days a week
- Meal vouchers
- A monthly Cafeteria budget
- Salary compensation for up to 15 days of sickness a year
- Multisport card at favourable terms
We are looking forward to your CV in English.
English
